Studying the Relationship between Patients' Satisfaction and Mental Well-Being of Nurses with the Job Burnout Mediating Role

One of the most important goals of healthcare managers is to improve patient satisfaction. Patient satisfaction is the state of interaction between the service recipient and health care professionals, in which nurses have a special role. The current study was done to investigate the relationship between patients' satisfaction and mental well-being (feeling of well-being) of nurses with the mediating role of job burnout. This study is a descriptive-correlation study and its statistical population includes 2602 hospital nurses. Among these people, 335 people were selected using Cochran's formula and available sampling method. Mental well-being, job burnout (MBI), and patient satisfaction (PSI) questionnaires were used to collect data. To analyze the data in this research, the structural equation modeling method was used using Laserl version 8.8 software, and also to analyze Data, SPSS version 23 software. The results obtained from this study showed that mental well-being affects patients' satisfaction indirectly (β=0.44) and directly (β=0.04) and with the mediating role of job burnout (in total β=0.84). Also, job burnout is effective on patient satisfaction (β=0.62) and mental well-being is effective on job burnout (β=0.72). According to the results obtained from this study, it can be stated that mental well-being, with the mediating role of job burnout, has a positive effect on patient satisfaction.