2024 Volume 5
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Investigating the Effectiveness of Communication Skills Training on Nurses' Self-Efficacy and Quality of Care


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  1. Health Services Research Unit, Lillebaelt University Hospital, Vejle, Denmark.
  2. Department of Regional Health Research, University of Southern Denmark, Odense, Denmark.
  3. Department of Pediatrics, Lillebaelt University Hospital, Kolding, Denmark.
Abstract

Not having adequate communication skills can impact the self-efficacy beliefs of nurses and harm the patient care quality. Thus, the current study was done to study the impact of communication skills training on the self-efficacy and care quality of nurses. This semi-experimental research was done on 42 nurses. Communication skills were taught to the test group during 4 2-hour sessions. The group of controls did not receive any training. The tools of data collection included a self-efficacy questionnaire (GSE-17), a demographic questionnaire, and a nursing care quality questionnaire (QUALPAC). SPSS version 23 software and inferential and descriptive statistics were utilized for data analysis. The findings of the current study revealed that there was a remarkable difference between the score of the psychosocial dimension, the communication dimension, and the physical dimension of the care quality in the test group after and before the intervention (P<0.001). In the group of control, no significant difference was reported in the communication dimension, psychosocial dimension, and physical dimension (P>0.001). There was a remarkable difference between the total quality of care score in the group of tests after and before the intervention (P<0.001). In the control group, after and before the intervention, there was no remarkable difference (P>0.001). There was a remarkable difference between the self-efficacy total score in the test group, after and before the intervention (P<0.001). There was no remarkable difference in the control group (P = 0.05). Considering the positive impact of communication skills training on the nurses' care quality and self-efficacy in the current research, health policymakers must plan to improve the nurses' care quality and self-efficacy.


How to cite this article
Vancouver
Wolderslund M, Kofoed P, Ammentorp J. Investigating the Effectiveness of Communication Skills Training on Nurses' Self-Efficacy and Quality of Care. J Integr Nurs Palliat Care. 2024;5:14-20. https://doi.org/10.51847/55M0sHLo3Z
APA
Wolderslund, M., Kofoed, P., & Ammentorp, J. (2024). Investigating the Effectiveness of Communication Skills Training on Nurses' Self-Efficacy and Quality of Care. Journal of Integrative Nursing and Palliative Care, 5, 14-20. https://doi.org/10.51847/55M0sHLo3Z
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